{"id":9889,"date":"2026-07-10T15:50:23","date_gmt":"2026-07-10T12:50:23","guid":{"rendered":"https:\/\/www.peoplepartner.md\/?post_type=job_listing&#038;p=9889"},"modified":"2026-08-10T00:24:19","modified_gmt":"2026-08-09T21:24:19","slug":"inginer-de-asistenta-tehnica","status":"expired","type":"job_listing","link":"https:\/\/www.peoplepartner.md\/ro\/?post_type=job_listing&p=9889","title":{"rendered":"Inginer de asisten\u021b\u0103 tehnic\u0103"},"content":{"rendered":"<p>Clientul nostru este o companie israelian\u0103 din domeniul tehnologiei financiare (fintech) care \u00ee\u0219i extinde prezen\u021ba pe pia\u021ba moldoveneasc\u0103. Compania ofer\u0103 solu\u021bii sigure de transfer interna\u021bional de bani \u2014 transfer\u00e2nd fondurile clien\u021bilor \u00een \u00eentreaga lume rapid, \u00een condi\u021bii de siguran\u021b\u0103 \u0219i la rate de schimb competitive \u2014 prin intermediul unei platforme reglementate, cu acoperire multiregional\u0103.<\/p>\n<p><strong>Responsabilit\u0103\u021bi<\/strong><\/p>\n<p><strong>MONITORIZARE \u0218I GESTIONAREA INCIDENTELOR<\/strong><\/p>\n<ul>\n<li>Monitoriza\u021bi starea platformei prin intermediul tablourilor de bord \u0219i al alertelor (Grafana, jurnale) \u0219i reac\u021biona\u021bi rapid atunci c\u00e2nd transferurile, pl\u0103\u021bile, procesul KYC sau fluxurile de carduri \u00eenregistreaz\u0103 o sc\u0103dere a performan\u021bei<\/li>\n<li>Clasific\u0103 problemele primite \u00een func\u021bie de impact \u0219i urgen\u021b\u0103, asigur\u0103-te c\u0103 sunt rezolvate p\u00e2n\u0103 la final \u0219i p\u0103streaz\u0103 \u00eenregistr\u0103ri clare \u0219i verificabile \u00een sistemul de gestionare a tichetelor<\/li>\n<li>Incidente legate de unitatea de ac\u021bionare survenite \u00een timpul turei tale \u2014 coordoneaz\u0103, comunic\u0103 starea situa\u021biei \u0219i raporteaz\u0103 c\u0103tre inginerii de gard\u0103, printr-un proces de predare-preluare riguros \u0219i bine documentat<\/li>\n<li>Respecta\u021bi ghidurile de proceduri pentru problemele cunoscute \u0219i contribui\u021bi la redactarea unor ghiduri noi pe m\u0103sur\u0103 ce apar noi tipare<\/li>\n<\/ul>\n<p><strong>ANCHET\u0102 \u0218I SOLU\u021aIONARE<\/strong><\/p>\n<ul>\n<li>Analiza\u021bi tranzac\u021biile de la un cap\u0103t la altul, pe \u00eentreaga gam\u0103 de servicii \u0219i integr\u0103ri (b\u0103nci, procesatori de pl\u0103\u021bi cu cardul, furnizori de servicii de transferuri de bani, KYC \u0219i mesagerie)<\/li>\n<li>furnizori)<\/li>\n<li>Interogheaz\u0103 bazele de date opera\u021bionale (SQL \u0219i similare) pentru a verifica starea unui transfer, a unui portofel sau a dosarului unui client \u00eenainte de a \u00eentreprinde orice ac\u021biune<\/li>\n<li>Rezolva\u021bi problemele opera\u021bionale \u00een limitele stabilite \u0219i sigure \u0219i semnaliza\u021bi clar orice aspect care necesit\u0103 o modificare a codului sau o ac\u021biune cu implica\u021bii financiare pentru a<\/li>\n<li>s\u0103 proiectezi, mai degrab\u0103 dec\u00e2t s\u0103 te ocupi personal de asta<\/li>\n<\/ul>\n<p><strong>SPRIJINUL P\u0102R\u021aILOR INTERESATE<\/strong><\/p>\n<ul>\n<li>Oferi\u021bi sprijin agen\u021bilor din sucursale, departamentului de opera\u021biuni, departamentului de conformitate \u0219i partenerilor, oferindu-le r\u0103spunsuri prompte \u0219i precise<\/li>\n<li>Asigur\u0103 comunicarea \u00eentre reporterii f\u0103r\u0103 cuno\u0219tin\u021be tehnice \u0219i echipa de ingineri \u2014 transform\u0103 o afirma\u021bie vag\u0103 de genul \u201cnu func\u021bioneaz\u0103\u201d \u00eentr-un raport reproductibil \u0219i bine definit<\/li>\n<li>Include\u021bi problemele recurente \u00een lista de sarcini a departamentelor de produs \u0219i inginerie, astfel \u00eenc\u00e2t acestea s\u0103 fie rezolvate la surs\u0103<\/li>\n<\/ul>\n<p><strong>ACOPERIRE<\/strong><\/p>\n<ul>\n<li>Asigura\u021bi acoperirea serviciilor de asisten\u021b\u0103 conform unui program prin rota\u021bie care s\u0103 includ\u0103 serile \u0219i weekendurile, av\u00e2nd \u00een vedere c\u0103 transferurile \u0219i activitatea clien\u021bilor continu\u0103 \u0219i \u00een afara programului de lucru<\/li>\n<li>programul standard<\/li>\n<li>Asigura\u021bi-v\u0103 c\u0103 predarea schimburilor se face f\u0103r\u0103 probleme, astfel \u00eenc\u00e2t nimic din ce se afl\u0103 \u00een curs de desf\u0103\u0219urare s\u0103 nu fie l\u0103sat nerezolvat \u00eentre schimburi<\/li>\n<\/ul>\n<p><strong>Cerin\u021be<\/strong><\/p>\n<ul>\n<li>Cel pu\u021bin 2 ani de experien\u021b\u0103 \u00eentr-un rol de asisten\u021b\u0103 tehnic\u0103, NOC, asisten\u021b\u0103 pentru aplica\u021bii sau opera\u021biuni \u2014 de preferin\u021b\u0103 pentru un produs activ, destinat clien\u021bilor<\/li>\n<li>Jurnale de citire \u0219i tablouri de bord u\u0219or de utilizat pentru diagnosticarea problemelor, precum \u0219i abilitatea de a scrie cu \u00eencredere cod SQL pentru a analiza datele din bazele de date rela\u021bionale<\/li>\n<li>O \u00een\u021belegere solid\u0103 a modului \u00een care serviciile web, API-urile \u0219i integr\u0103rile se \u00eembin\u0103 \u00eentre ele (HTTP, cozi de a\u0219teptare, webhooks)<\/li>\n<li>Calm, metodic \u0219i atent la detalii chiar \u0219i sub presiune \u2014 mai ales c\u00e2nd este vorba de bani sau de respectarea normelor<\/li>\n<li>Cuno\u0219tin\u021be solide de limba englez\u0103 (scris\u0103 \u0219i vorbit\u0103); capacitatea de a comunica cu precizie at\u00e2t cu inginerii, c\u00e2t \u0219i cu p\u0103r\u021bile interesate f\u0103r\u0103 preg\u0103tire tehnic\u0103<\/li>\n<li>Dispus \u0219i disponibil s\u0103 lucreze dup\u0103 un program rotativ care include ture de sear\u0103 \u0219i de weekend<\/li>\n<li>Integritate \u0219i discre\u021bie deosebite \u00een gestionarea datelor clien\u021bilor \u0219i a datelor financiare \u2013 Document intern privind recrutarea<\/li>\n<\/ul>\n<p><strong>Ar fi bine s\u0103 ai<\/strong><\/p>\n<ul>\n<li>Experien\u021b\u0103 \u00een domeniul fintech, al pl\u0103\u021bilor, al transferurilor de bani sau al altor sisteme reglementate\/tranzac\u021bionale<\/li>\n<li>Cunoa\u0219terea instrumentelor de observabilitate \u00een cloud (Grafana, Prometheus, CloudWatch, agregarea jurnalelor)<\/li>\n<li>Experien\u021b\u0103 \u00een mediile Kubernetes \/ AWS, chiar \u0219i la nivel de citire sau de diagnosticare<\/li>\n<li>Cuno\u0219tin\u021be de programare (Bash, Python sau alt limbaj similar) pentru automatizarea verific\u0103rilor de rutin\u0103 \u0219i accelerarea investiga\u021biilor<\/li>\n<li>Cuno\u0219tin\u021be de PHP \u2014 o mare parte din backend-ul platformei ruleaz\u0103 pe Laravel\/PHP, a\u0219a c\u0103 analizarea codului te ajut\u0103 s\u0103 identifici problemele mai repede<\/li>\n<li>Limbi suplimentare vorbite de clien\u021bii \u0219i echipele noastre (rus\u0103, rom\u00e2n\u0103, ebraic\u0103 sau altele), pe l\u00e2ng\u0103 limba englez\u0103<\/li>\n<li>Experien\u021b\u0103 \u00een respectarea acordurilor privind nivelul serviciilor (SLA) \u0219i \u00een participarea la procesele oficiale de gestionare a incidentelor \u0219i de gard\u0103<\/li>\n<\/ul>\n<p><strong>Ce ofer\u0103 compania<\/strong><\/p>\n<ul>\n<li>Post la fa\u021ba locului \u00een Chi\u0219in\u0103u, \u00een cadrul unei companii interna\u021bionale din domeniul fintech, aflat\u0103 \u00een plin\u0103 expansiune<\/li>\n<li>Un post cu adev\u0103rat important \u0219i de mare impact \u2014 te asiguri c\u0103 o platform\u0103 de tranzac\u021bii cu bani reali func\u021bioneaz\u0103 f\u0103r\u0103 \u00eentrerupere pentru clien\u021bii din \u00eentreaga lume<\/li>\n<li>Comunicare direct\u0103 cu echipa de ingineri \u0219i proceduri clare de escaladare, astfel \u00eenc\u00e2t s\u0103 nu fii niciodat\u0103 l\u0103sat s\u0103 te descurci singur cu un incident<\/li>\n<li>Rotatie structurat\u0103 a turelor, cu un program echitabil pentru turele de sear\u0103 \u0219i de weekend<\/li>\n<li>O echip\u0103 solidar\u0103 \u0219i dinamic\u0103, precum \u0219i un program solid de integrare, care include o baz\u0103 de cuno\u0219tin\u021be intern\u0103 cuprinz\u0103toare<\/li>\n<li>Un mediu de lucru interna\u021bional \u0219i oportunit\u0103\u021bi de dezvoltare pe termen lung<\/li>\n<\/ul>\n<p><strong>E-mail:\u00a0<a href=\"mailto:recrutare.peoplepartner@gmail.com\">recrutare.peoplepartner@gmail.com<\/a><\/strong><\/p>\n<p>Prin trimiterea CV-ului dumneavoastr\u0103, confirma\u021bi c\u0103 a\u021bi citit \u0219i a\u021bi acceptat condi\u021biile privind prelucrarea datelor cu caracter personal, \u00een conformitate cu politica noastr\u0103 <a class=\"ng-star-inserted\" href=\"https:\/\/www.peoplepartner.md\/ro\/politica-de-confidentialitate\/\" target=\"_blank\" rel=\"noopener\" data-hveid=\"0\" data-ved=\"0CAAQ_4QMahcKEwiGqtCJzYSWAxUAAAAAHQAAAAAQdA\">Politica de confiden\u021bialitate<\/a>.<\/p>","protected":false},"author":1,"featured_media":8557,"template":"","meta":{"_acf_changed":false,"_promoted":"","_job_location":"Chisinau, Moldova Full-time","_application":"admin@azurdigital.eu","_company_name":"People Partner","_company_website":"","_company_tagline":"","_company_twitter":"","_company_video":"","_filled":0,"_featured":0,"_remote_position":0,"_job_salary":"","_job_salary_currency":"","_job_salary_unit":""},"job-categories":[102],"job-types":[2],"class_list":["post-9889","job_listing","type-job_listing","status-expired","has-post-thumbnail","hentry","job-type-full-time"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v28.7 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Support Engineer - People Partner<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.peoplepartner.md\/ro\/?post_type=job_listing&p=9889\" \/>\n<meta property=\"og:locale\" content=\"ro_RO\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Support Engineer - People Partner\" \/>\n<meta property=\"og:description\" content=\"Our client is an Israeli fintech company expanding its presence to the Moldovan market. 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